Shipping policy

Shipping Policy

Basement Hits sells collectible-style sports cards, art cards, display cards, and related card products.

Processing Time

Most orders are processed within [X–X business days] after purchase.

Processing times may vary during product drops, limited releases, holidays, or high-volume periods.

Shipping Time

Shipping time begins once your order has been handed to the shipping carrier. Delivery times depend on the shipping method selected at checkout and the carrier’s schedule.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Order Tracking

When your order ships, you will receive tracking information by email if tracking is available for your selected shipping method.

Packaging

Basement Hits packages cards carefully to help protect them during shipping. Packaging may include sleeves, top loaders, team bags, rigid mailers, bubble mailers, or boxes depending on the product and order size.

Customer Information

Customers are responsible for providing a complete and accurate shipping address. Basement Hits is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Delayed, or Delivered Packages

Once an order has been handed to the shipping carrier, delivery timing and final delivery are controlled by the carrier.

Basement Hits is not responsible for carrier delays or packages marked as delivered. If your order appears lost or delayed, please contact us and we will help review the tracking information.

Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery with your order number and clear photos of the packaging and damaged item.

Contact

For shipping questions, please contact us at: [YOUR EMAIL]